Why use Cedar Estates?
At Cedar Estates we think outside the box and put ourselves in the shoes of the Landlord allowing us to give you the correct advice. Whether you have long or short term plans, we can give you the correct advice in order to meet your needs.
We are an established agent having been in business for over 20 years. This, together our busy High Street location brings in a vast array of Tenants. We understand that no two people are the same and we therefore adopt a personal and flexible approach, allowing Cedar Estates to deliver the very highest levels of service.
Over the years, we've completed thousands of valuations giving us firsthand knowledge of property prices in your area. Our valuations take local benefits and current market conditions into account. To arrange a valuation please speak to Alex Croft on 020 7431 1100 or email@example.com.
We recognise that Tenants and Landlords lead busy lifestyle which is why many of our viewings and valuations are carried out after work and at weekends. We understand it's essential to meet Tenants schedules in order to maximise the amount of viewings at your property.
We recognise that in a competitive market we want your property to have the maximum exposure. We arrange for professional floor plans & photography on every property*. We advertise all our clients’ properties both locally and online. We're proud to offer total coverage across the main property websites, attracting quality Tenants to view your property.
24 Hours a day, 365 days a year
Corporate and high-calibre private tenants expect 24/7 service when they rent a property and as a landlord it can be difficult to live up to their expectations. This is where Cedar Estates can help - where we are appointed to manage your property we will ensure that both your tenants and property receive the essential professional care required. We have an out of hours services for emergencies giving you total peace of mind.
You know how much time you can spend dealing with your tenant’s telephone calls and requests, which can often lead to obtaining varying quotes and resulting works. Our Property Management service relieves you of the commitment to being a full time Landlord. We take the stress and hassle away from you.
* Subject to Cedar Estates terms & conditions
CEDAR ESTATES LANDLORDS GUIDE, TERMS AND CONDITIONS
This Agreement sets out the services we provide to you and also sets out your responsibilities as the Landlord.
Please read this Agreement carefully.
If there are any parts which you do not fully understand please contact us.
You will be bound by this Agreement as soon as you sign and return it to us. The letting and/or management of your Premises cannot proceed until we receive it. If you wish us to proceed, please confirm your instructions by returning a copy of these Terms (“this Agreement”), having completed and signed the relevant sections.
Members of ARLA
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice.
All members are required to have professional indemnity insurance cover. In addition, they are covered by a bonding scheme which provides financial protection for client monies which have been misappropriated.
ARLA members are governed by the Code of Practice providing a framework of ethical and professional standards at a level far higher than the law demands. Members’ accounts are required to be audited annually ensuring that they conform to stringent accounting practice.
ARLA is recognised by government, local authorities, consumer interest groups and the media as the leading professional body in the private rented sector.
With its policy of developing and maintaining the highest possible standards within its membership, ARLA is seen as a benchmark for professionalism that both landlords and tenants can have confidence in. This provides its members with a unique marketing advantage in an industry where standards vary significantly and where clients should choose who to use with great care.
1. Sole Agency
We believe that there is a marketing advantage to the Landlord by exclusively listing their property with an agent. Multiple agency listings do encourage a race between agents to find a tenant. This does not always result in a suitable tenant being secured, which can result in issues during the Tenancy. The tenant vetting process is very important and reasonable care should be taken.
By appointing Cedar Estates, the Landlord agrees that we will have sole letting rights to market the Premises for a period of eight weeks. This means that you will be liable to pay Commission to us, in addition to any other costs or charges agreed, if at any time unconditional contracts for the letting of the Premises have been exchanged:
with a Tenant introduced by Cedar Estates during the period of sole agency; or
with a Tenant with whom we had negotiations about the Premises during that period; or
with a Tenant introduced by another agent or any other person, including the Landlord, during that period.
It is important to note that if you instruct another agent to act as well as us, the Landlord will have to pay the Commission due under this Agreement to us regardless of whether or not you also owe a fee to the other agent. From time to time Cedar Estates may accept marketing instructions when only another agent(s) is/are instructed. This must, however, be agreed in writing by Cedar Estates.
Cedar Estates has the right and authority to appoint sub-agents at its discretion in connection with the letting of the property.
2. Initial Visit
We will visit the Premises to view them and provide you with an indication of the likely market rent achievable.
3. Prior to Letting
You must ensure that the Premises are fit to be let. Appliances should comply with the safety regulations detailed later in the General Terms and Conditions of this Agreement. All machines, gas appliances and electrical goods should be in full working order, should have been recently serviced, checked for safety and have clear instructions for use. Properties should be thoroughly cleaned including windows and gardens, if applicable, should be in good seasonal condition, details of which should be shown on the check-in report of the Inventory and Schedule of Condition.
We will market your Premises to inform suitable applicants of the availability of your Premises by erecting a To Let board at the Premises and by advertising in appropriate publications and on the web. Please notify us in writing if you have previously agreed not to erect a To Let board with the Freeholder or other interested party, or if local bye-laws or conservation area restrictions prevent the erection of a To Let board.
As and when we have applicants interested in viewing your Premises we will accompany these people to your Premises with keys provided by you. Should the Premises be occupied by yourselves or Tenants, we will arrange a mutually agreed time to complete the viewing.
6. Negotiating Offers
When an applicant shows interest in the Premises we will record the terms of the offer and negotiate between the two parties including any special conditions.
Once an offer has been agreed for the Premises, we will take up references through a credit referencing company upon each applicant whenever possible. If the credit referencing company finds these references acceptable, or those of a guarantor (if required), we will forward their report to you together with the final draft of the tenancy agreement, for your final written authority to proceed to enter into and sign the tenancy agreement on your behalf. When we proceed we will be doing so without any responsibility for the accuracy of those references or the information contained in them. We will not be warranting the Tenant as suitable. If the prospective Tenant or guarantor (where applicable) does not qualify for the credit referencing company referencing and we have your written consent to proceed without references, we cannot accept any liability for any loss suffered. As part of the referencing process we are required to supply the referencing company with the contact details of our landlord client. If this is not acceptable please confirm this to us in writing.
Inventory compilation: an Inventory and Schedule of Condition is essential for the proper management of your Premises, whether they are let furnished or unfurnished, in order to reduce the risk of a dispute arising in respect of the Security Deposit (“Deposit”). Cedar Estates strongly recommends that this is made by a professional independent inventory clerk to avoid omissions or errors. It is made at the start of the Tenancy so that at the end of the Tenancy the check out of the Inventory can identify missing items, breakages and damages likely to be covered from the Tenant’s Deposit. You will be responsible for payment of the fee for the Inventory ‘check out’.
Inventory ‘check in’: the Tenant ‘check in’, carried out by the inventory clerk, includes checking the full Inventory (and updating where necessary) in the presence of the Tenant. The Tenant is usually responsible for the cost of the ‘check in’.
Inventory ‘check out’: A check out Inventory and Schedule of Damage will be carried out at the end of the Tenancy by the inventory clerk. Our Tenancy Agreement makes it clear that the Landlord will pay for the cost of this unless it is a company let when the Landlord is normally required to meet all inventory costs. You should note that our Let Only service does not include arranging the Inventory check out, nor preparing or negotiating a schedule of dilapidations. We advise that the Landlord does not enter the property until after the Inventory check out has been done as this may invalidate any claim the Landlord may have over dilapidations caused by the Tenant.
If we are providing a Let Only service we can, at your request, arrange for an independent inventory company to contact the Tenant and arrange for a check out to be completed. Should you request this, we will require you to put us in funds in order to cover the cost of the check out. We cannot accept any liability for errors or omissions on the part of the inventory company for any Inventory makes, check ins and check outs. If you do not have an Inventory and Schedule of Condition or have an inadequate document then you may not have proof of any damage caused by the Tenant and may not receive any compensation.
Check out fees are as follows: Studio flat £120 including VAT, 1 bedroom £132 including VAT, 2 bedroom £144 including VAT, 3 bedroom £156 including VAT, 4 bedroom £168 including VAT, 5 bedroom £180 including VAT, 6 bedroom £192 including VAT .
9. Tenancy Agreement
You will need a comprehensive Tenancy Agreement setting out the rights and obligations of both parties. Where the Tenant is an individual you will also need to take into account the Unfair Terms in Consumer Contract Regulations 1999 and the guidelines prepared by the Office of Fair Trading which states that any clause in a contract which is unfair to the Tenant could be void and therefore unenforceable. We will provide you with a comprehensive Tenancy Agreement. There will be a separate charge of £120.00 including VAT for completing and drafting the Tenancy Agreement.
Assured Shorthold Tenancy: if the applicant is an individual and the net rent is £100,000 or less per year we will use an Assured Shorthold Tenancy Agreement. There is no longer a minimum period for such lettings but depending upon the length of the Tenancy, the Tenant will have security for six months provided the Tenant is not in breach. However, if the Tenant fails to surrender possession at the expiry of the term (and in accordance with your Section 21 Notice), you will need a Possession Order. No such Order can expire within the first 6 months of a Tenancy commencing unless the Tenant is in breach of the Tenancy. We believe our Tenancy Agreement meets the requirements of the Unfair Contract Terms Regulations 1999. Unless advised by you in writing to the contrary we shall use our standard Assured Shorthold Tenancy Agreement for an initial fixed period of 12 months and it may incorporate a break clause. There may be certain amendments to the special clauses of our Tenancy Agreement. For example, pets may/may not be allowed or that the Tenant has requested a break clause to be included, etc. When we receive an offer for your Premises we shall advise you in writing of the basic terms and any special conditions. Once we have received acceptable references we shall send you a final draft of the Tenancy Agreement and at this time we will require your final written confirmation to proceed and enter into and sign the Tenancy Agreement on your behalf.
Common Law: if the net rent payable is more than £100,000 per year or at a proportionate level for a shorter tenancy, the Tenancy Agreement cannot be an Assured Shorthold. You will need to use a Common Law Agreement. Although this is not governed by the Housing Act 1988 it is nevertheless subject to other statutory regulation (eg. Protection from Eviction Act 1977) which means you must obtain a Possession Order from the County Court before a Tenant can be evicted. Unless advised by you in writing to the contrary we shall prepare the relevant documentation based on an initial fixed period of 12 months. The Tenancy Agreement may include a Landlord and Tenant break clause as noted above. The Tenancy Agreement will then be sent to you for your written approval to proceed.
“Company” Lets: this is a Tenancy outside the protection of the Housing Act 1988 and is subject to common law. These involve more pre-contractual negotiations. There are no rent restrictions. The Tenant may request an option to renew within the Tenancy Agreement which, if granted, means that provided the Tenant is not in breach then the Tenant will have the legal right to renew the Tenancy. You will not be able to serve notice. Unless advised by you in writing to the contrary we shall prepare the relevant documentation based on an initial fixed period of 12 months. The Tenancy Agreement may include a Landlord and Tenant break clause but the periods are subject to negotiation. The Tenancy Agreement will then be sent to you for your written approval to proceed.
General: Tenancy Agreements can be for a fixed duration, run from month to month (ie. a Periodic Tenancy), or be a combination of the two. A fixed term contract will give you more certainty, whilst the Periodic Tenancy will give more flexibility. Our Tenancy Agreements require the Tenant to take sensible precautions to protect the Premises against frost damage and when the Premises are vacant. If your insurer has specified requirements regarding your Premises, especially during a vacant period, you must give them to us or a copy of the relevant sections of the insurance policy so that they can be incorporated as part of the contract with the Tenant prior to the commencement of the Tenancy. A Tenant cannot be held liable for any loss suffered if he is not made aware of these restrictions.
10. Utilities and Council Tax (Full Management Service only)
We will notify electricity, gas and water suppliers and the local authority when the Tenant occupies your Premises, provided you have supplied us with the contact details of your utility suppliers including the account numbers, and ask them to send a credit agreement and supply contract to the Tenant. You will need to pay any outstanding utility charges up to and including the date upon which the Tenant occupies the Premises and for any void period between tenancies. We will also need to provide the above suppliers with your new address and the meter readings at the commencement of the Tenancy to ensure that there are no discrepancies with the changeover. Some suppliers will not take instructions from us in which case you must contact them direct to take the accounts out of your name.
11. Advantages of Rent Collection and Full Management
Many landlords opt for a Letting Only service thinking that they can control the day to day matters at a property. The advantage of using the Rent Collection Service offered by Cedar Estates is that our accounting system quickly spots if a rent payment is late or missing and generates debt collection letter/s to the Tenant. Thus action is taken promptly to minimise any delay in starting court proceedings if a Tenant defaults. Full Management effectively forms a barrier between the Landlord and the Tenant, taking away any hassle for the Landlord and ensuring repairs and maintenance are carried out promptly by qualified tradesmen to prevent any complaints from a Tenant or threats of withholding rent if there is any delay in remedying lack of repair. Our management team visit the Premises to ensure that we are aware of the condition of the Premises which enables us to remedy defects promptly to minimise expense.
12. Rent Collection (Full Management and Rent Collection Service only)
We will use our reasonable efforts to arrange for a standing order to be set up so that the Tenant can send future rent payments direct to us. Monthly statements of account will be sent to you by email within 7 working days after receipt of cleared funds, less our agreed fees and expenses, into your nominated bank or building society account. You should arrange a facility with your bank to ensure that all regular commitments are paid allowing for different rent payment dates, void periods or the failure of the Tenant to pay the rent. We cannot be held responsible if the Tenant fails to pay the contractual rent. We will however take action in your name to recover rent arrears by serving the appropriate letter within 7 days of the rent due date requesting payment to their home address. If this does not have the desired effect we will advise you to instruct specialist solicitors to take further action (see the General Terms and Conditions). You will be responsible for the legal charges and expenses. In some cases we will have taken a rent-guarantee insurance policy out for non-payment of rent by your Tenant(s). In this instance, we will assist with the administration in opening and handling such a claim.
13. Renewal of Tenancy (Full Management and Rent Collection Service only)
Towards the end of the initial fixed term we will contact both Landlord and Tenant to find out if either party wishes to renew the Tenancy Agreement.
We will review the rent and advise you if a rent increase is possible or desirable depending upon current market conditions. You must confirm to us in writing if you wish the Tenancy to be renewed or notice served. Once written confirmation has been received from you requesting the Tenancy to be renewed we will write to the Tenant asking if they wish to renew the Tenancy and advising of any proposed rent increase. We will then negotiate between the two parties if requested. We will prepare the extension document for both parties where requested, including drafting any clauses agreed between the parties varying the terms of the original Tenancy. The extension documents will be sent to both parties for signature. We will try to ensure both parties sign the documentation by the start date of the new period of the Tenancy. However if the Tenant fails to return the extension documents and remains in occupation of the Property, the Tenancy will continue as a Periodic Tenancy until either party gives notice in writing. Our commission will be payable whether the Tenancy continues as a fixed term or a Periodic Tenancy. While we will make every effort to obtain the signed extension documents we have no liability if the Tenant fails to return them. Once the signed documents are received we will date them to complete the contract and send the documents received to the relevant party. You will receive the copy signed by the Tenant and the Tenant receives the copy signed by you. If the Tenant has an Assured Shorthold Tenancy and continues to roll-on on a month to month basis (ie. a Statutory Periodic Tenancy) then the rent can only be lawfully increased on an annual basis if we serve the Tenant with a valid Notice under Section 13(2) of the Housing Act 1988. This Notice advises the Tenant that they have a right to challenge the increase by serving you with a Counter Notice and ultimately referring the increase to the Rent Assessment Committee. If you want us to serve a Section 13 Notice on your behalf you must inform us in writing. Our administration fee for service of this notice is £60.00 including VAT). This could result in a hearing. If the Tenant makes a counter proposal we will ask you whether you wish to accept it or whether you wish to pursue the issue to a hearing. If you opt for the latter we can arrange for solicitors to act on your behalf. You will be responsible for their charges. If we initially provided a `Letting Only` service, we can prepare the renewal documentation upon request subject to a charge of £120.00 including VAT for a replacement Tenancy Agreement or £90.00 including VAT for a Memorandum of Renewal or Addendum. This charge is payable by both the Landlord and the Tenant.
14. Maintenance of the Premises (Full Management Service only)
Sections 11 to 16 of the Landlord and Tenant Act 1985 state that you must:
a) keep the structure (including the drains, gutters and down pipes) and the exterior of the Premises in good order and repair);
b) keep the appliances for supply of gas, electricity and water in good repair;
c) keep the appliances for supply of space heating and water heating in repair; and
d) keep the sanitary appliances in repair; and
e) carry out all repairs within a reasonable time of being notified.
By signing and returning this Agreement you give us authority to organise and where necessary supervise minor repairs and routine works to comply with the above, up to a value of £250 including VAT. If repairs or replacements are likely to exceed £250 including VAT we will, except in emergencies, try to contact you to obtain your specific written authority to incur that expense. If we do not receive contrary instructions from you in writing within 2 days we will proceed with your full authority to act as we deem appropriate having regard to your contractual and statutory obligations. Should you wish to be notified of any minor maintenance works (under the value of £250 including VAT), please notify us in writing prior to the start of the Tenancy. We will endeavour to select competent tradesmen at a reasonable price but we are unable to guarantee the standard of workmanship or any liability arising thereof, although the Landlord reserves the right to pursue any claim against appointed tradesmen for substandard work. If the Landlord instructs us to use a preferential contractor we will only use the tradesman if the Landlord previously supplies us with a copy of the professional qualification and public liability insurance of the contractor and the person is readily available. We reserve the right to levy a supervision charge of 12% including VAT on to the cost of any refurbishment/building works exceeding £1,000 including VAT (for example, where works cost £1000 including VAT, our fee will be £120 including VAT) or when we are required to meet other people at the property (eg. loss adjusters, surveyors, etc.). We cannot arrange for any works without first holding cleared funds sufficient to meet the liability. We have no liability for any loss or damage suffered if we do not hold funds and are unable to arrange any necessary work unless the loss or damage is due to our negligence or breach of contract.
15. Monitoring Contractors
We have introduced an additional in house procedure whereby various contractors’ maintenance or other works are periodically checked by one of our members of staff. These inspections will be based on what can be easily accessed and obviously seen and are neither an inventory check nor survey. We cannot accept responsibility for hidden or latent defects. This new monitoring service is being introduced to further enhance the supervision of our contractors. We believe that this will result in a speedier and more satisfactory conclusion to maintenance matters which, hopefully, will also be appreciated by your Tenant. Generally speaking, a happy Tenant is more likely to stay in a property if they feel it is being looked after and properly managed. This does minimise void periods and the associated loss of rental income. We reserve the right to impose, at our discretion, a supervision charge on a contractor to cover our mileage and/or administration costs.
16. Payment of Outgoings (Full Management Service only)
We can, if instructed in writing, discharge other liabilities from rental income provided we are holding sufficient funds, eg. pay your ground rent and service charge(s) when you have a leasehold interest in the Premises. It is your responsibility to instruct these service providers to contact ourselves direct. We cannot act on your behalf in connection with any dispute arising from these payments and accept no responsibility if there is a dispute unless it is due to our negligence or breach of contract. We have no liability for any loss suffered if we do not hold funds and are unable to pay any accounts on your behalf unless the loss or damage is due to our negligence or breach of contract.
17. Premises Visits (Full Management Service only)
During the normal course of our day to day management of your Premises, we will carry out two visits to your Premises within a one year period. If you require more frequent visits you must notify us in writing as and when you wish these to be carried out during the course of the Tenancy. Additional visits will incur a charge of £30.00 including VAT per visit. If, in our opinion, the occupants are not taking proper care of the Premises we will inform you and them. Any visits are of limited scope, are of a generally superficial nature and are neither an inventory check nor survey. We cannot accept responsibility for hidden or latent defects.
18. Service of Notices (Full Management and Rent Collection service only)
Unless the Tenant voluntarily surrenders possession of the Premises it will be necessary to serve the Tenant with a valid notice. The precise form of notice, length of notice and expiry date depends upon what type of Tenancy has been granted. We recommend that you seek our advice before serving notice. If you wish us to serve notice including Notice under Section 21 of the Housing Act 1988, which is required to gain possession of a property let on an Assured Shorthold Tenancy if the Tenant is not in breach. We charge £30.00 including VAT for this service. You must ask us in writing to serve notice at least 10 weeks before you wish for possession. We cannot be held responsible for any delay in regaining possession if you fail to give us sufficient written notice of your instruction to serve the Tenant with the required notice. From time to time we may recommend that you instruct solicitors to serve the notice for you. If the Tenancy is an Assured Shorthold Tenancy and the Tenant defaults on the rent, court proceedings cannot be commenced until a Notice under Section 8 of the Housing Act 1988 has been served on the Tenant and the notice period has expired. Cedar Estates can serve this Notice on your behalf.
19. Vacant Periods (Full Management Service only)
Our Management Service does not include supervision of your Premises when it is vacant (eg. waiting to be let), although our lettings staff may visit the Premises to show applicants around. Upon receipt of your written instructions we can arrange for scheduled visits (“Caretaking Service”). A visit will be once a week during office hours being Monday to Friday between 9am and 5pm. There will be an additional charge of £30.00 including VAT per visit. Any visit can only pinpoint obvious visual defects and will not be an expert investigation or structural survey of the Premises. We will inform you of any defect or lack of repair that comes to our notice but we do not arrange repairs on your behalf unless instructed in writing and we are in receipt of sufficient cleared funds. We cannot accept responsibility for hidden or latent defects.
20. Waiting at Properties (Full Management Service only)
We will try to arrange a mutually convenient time for contractors attending the Premises to meet the Tenant at the Premises when undertaking work on your behalf. Keys may be released to contractors but only with the Tenant’s authority. Where this is not possible we may be able to arrange to meet the contractor at the Premises. We will charge waiting time at the Premises at the rate of £54.00 including VAT per hour. We do not meet contractors if we do not manage the Premises.
21. Termination and Assignment of Management
Either party has the right to terminate this Agreement in writing:
· upon the Tenant’s vacation;
· if the other party breaks any important term or condition of this Agreement during a Tenancy when the party has been informed in writing and has failed to remedy the breach within thirty days and monetary compensation is wholly inadequate.
Either party may withdraw instructions to manage the Premises upon giving 3 months’ written notice to the other party. We may terminate our retainer immediately if you are in major breach of any of the terms contained in this Agreement or if you are in breach of statute or you do or do not do something which makes it impossible, impracticable or illegal to continue providing these services. Should either party withdraw instructions and the Premises are handed over to you with the Tenant still in residence our charges will continue to be payable until the Tenant vacates. We reserve the right to assign our rights and/or obligations under this Agreement upon giving you 1 month’s written notice.
22. Termination and Assignment of Rent Collection Service
Either party has the right to terminate this Agreement in writing:
· upon the Tenant’s vacation;
· if the other party breaks any important term or condition of this Agreement during a Tenancy when the party has been informed in writing and has failed to remedy the breach within thirty days and monetary compensation is wholly inadequate.
Either party may withdraw the instructions to collect rent on the Premises (Rent Collection Service) upon giving 3 months’ written notice. We may terminate our retainer immediately if you are in major breach of any of the terms contained in this Agreement or if you do or do not do something which makes it impossible, impracticable or illegal to continue providing these services. Should either party withdraw instructions and the Premises are handed over to you with the Tenant still in residence our charges will continue to be payable until the Tenant vacates. We reserve the right to assign our rights and/or obligations under this Agreement upon giving you 1 month’s written notice.
23. Professional Cleaning
We very strongly recommend that a professional clean is carried out prior to the commencement of the Tenancy. The cost for this is available upon request. By investing once in a proper professional clean prior to the commencement of a Letting, the Tenant is then responsible for future costs at the end of the Tenancy, either direct or by a deduction from their Deposit. The Tenant is obligated to return the property to this standard when they depart. From experience, we have found that everyone’s interpretation of a proper clean is different. For clarity purposes, we note our guide which we try to encourage our contractors to follow whenever possible.
Work Surfaces – wipe and clean; Cupboards – wipe; Fridge/Freezer – wipe (if defrosted); Sink and Taps – clean; Washing Machine – clean dispenser/seal
Bath – wipe; Toilet – disinfect; Shower – wipe
Carpet – vacuum and dust skirting; remove cobwebs; Windows – wipe sills
Light ‘Professional’ clean
Work Surfaces – wipe, clean and antibacterial; Cupboards – wipe and clean; Fridge/Freezer – defrost, wipe and clean; Dishwasher – clean; Tiles – wipe; Sink and Taps – clean and limescale; Washing Machine – clean dispenser/seal; Oven – hob clean and filters
Bath – wipe, clean plughole and remove limescale; Toilet – limescale; Shower – wipe, clean and plughole; Extractor Fan – remove dust build up; Accessories/Fittings – clean and shine
Carpet – vacuum and dust skirting, remove cobwebs; Doors – clean and wipe; Windows – wipe sills, remove mould, clean glass; Accessories – dust
Deep ‘Professional’ clean
Work Surfaces – wipe, clean and antibacterial; Cupboards – wipe, clean, degrease and polish; Fridge/Freezer – defrost, wipe and clean; Dishwasher – clean and descale; Tiles – wipe and degrease; Sink and Taps – clean and limescale; Washing Machine – clean dispenser/seal; Oven – hob clean and filters
Bath – wipe, clean plughole and remove limescale; Toilet – limescale and bowl freshener; Shower – wipe, clean, plughole and descale; Extractor Fan – remove dust build up; Accessories/Fittings – clean and shine, fresh fragrance
Carpet – vacuum, dust and clean skirting, remove cobwebs; Doors – clean, wipe and polish handles; Windows – wipe sills, remove mould, clean glass and UPVC surround; Accessories – dust, clean and shine
carpet cleaning, oven clean, furniture cleaning, wooden/metal blinds dust
GENERAL TERMS and CONDITIONS
Letting Only Service: 12% including VAT of the gross rent payable for the duration of a Tenancy, such fee payable in advance on receipt of the first instalment of rent plus £120.00 including VAT administration fee for the preparation of the Tenancy Agreement. For example, if the monthly rent is £1000 for 12 months, our fee would be £1440 including VAT).
Rental Collection Service: 1.2% including VAT of the Gross Rent, Premium, or other monies payable throughout the term and any extension whether fixed term or periodic. This is payable by the Landlord to us following the introduction of a Tenant who enters into a Tenancy either directly, indirectly or by way of an introduction from an existing Tenant found by us.
Renewal fee: 12% including VAT of the Gross Rent payable for the duration of the Tenancy in the event of a property being re-let or continuing to be let to an existing Tenant or any new Tenancy granted to the same Tenant or any person nominated or introduced by the original Tenant, such fee payable in advance on receipt of the first instalment of rent plus £120 including VAT for the preparation of the Memorandum of Agreement. For example, if the monthly rent is £1000 for 12 months, our fee would be £1440 including VAT).
Management Fee: 6% including VAT of all rents received. This service includes rent collection. For example, if the monthly rent is £1000, our monthly fee would be £60 including VAT.
In the event of a vacant property, our fee would be £90 including VAT per month.
In the event of early termination of a Tenancy by a Tenant (but not otherwise), Cedar Estates shall refund the pro rata amount of letting/renewal fee plus VAT (based on the date of termination to the expiry date of the Tenancy Agreement).
Any fees owed to Cedar Estates are to be payable within 14 days of when they become due. Should any fees remain outstanding, Cedar Estates will charge Interest at 3% including VAT above the Bank Of England base rate from the date the fees became due until the fees have been paid in full calculated on a day to day basis from the day upon which they became due down to the date of payment.
B. Additional Fees
To hold the Deposit on behalf of the Landlord and to make arrangements to register the Deposit with an approved Tenancy Deposit Protection Scheme within 14 days of the commencement of the Tenancy – arrangement fee of £36 including VAT.
C. Early Departure of Tenant
Should the Tenant leave the Premises of their own accord prior to the expiration of the Tenancy it is your responsibility to take the appropriate action to recover any outstanding rent from the former Tenant.
D. Duplicate Statements
Duplicate statements of account can be supplied at a cost of £12.00 including VAT per statement subject to a minimum charge of £12 including VAT.
E. Consent for Letting
By signing these Terms and Conditions you warrant to us that:
You are the owner of the Premises, or otherwise lawfully entitled to enter into the Tenancy Agreement.
You have mortgagee’s consent to the proposed letting.
If you are a leaseholder, you have Superior Landlord’s consent to the letting.
Where the Premises are subject to a mortgage, the mortgagee may wish to see a copy of the draft Tenancy Agreement which can be supplied upon their written request. The mortgagee may charge you a fee for giving their permission. If you wish us to try to obtain your mortgagee’s written consent there will be an additional charge of £60 including VAT in addition to the fees due to the mortgagee. If your mortgagee has any special conditions relating to the Tenancy or type of Tenant you must provide them to us prior to the start of the Tenancy to be included within the Tenancy Agreement. Conditions cannot be imposed upon a Tenant at a later date.
If you are yourself a leaseholder you may require the consent from your Superior Landlord, Freeholder or their Managing Agent before you can sub-let the Premises to an applicant. In giving consent the Superior Landlord or their Managing Agent may require you to provide references for your Tenant and for you and your Tenant to enter into an Agreement to observe the covenants contained in your Head Lease. A fee may be charged for granting consent to sub-let, which is your liability. We will need a copy of the Head Lease together with any schedules referred to therein so that we can attach a copy of this to our draft Tenancy Agreement. If the Tenant is not given a copy of the relevant section of the Head Lease you cannot impose any obligations contained in it upon the Tenant. This could lead you to breach the terms of your lease. If you wish us to try to obtain your Freeholder’s or Superior Landlord’s written consent there will be an additional charge of £60 including VAT in addition to the fees due to the Freeholder or their Managing Agent.
It is essential that the Premises and contents included in the Inventory and Schedule of Condition are adequately insured and that your insurers are aware that the Premises are let. Failure to do so may invalidate your insurance. You must inform your insurers whenever the Premises remain vacant for a period greater than specified in your insurance policy. You should also check that your insurance policies include third party liability to protect you if the Tenant or a visitor to the Premises sues for personal injury. You must give us copies of the relevant sections of the policies to attach to the Tenancy Agreement at the start of the Tenancy otherwise the Tenant need not comply with any special conditions including those relating to vacant premises. We cannot arrange for the renewal of your insurance cover or make claims to your insurer on your behalf although if we manage the Premises we will provide you with the full details of any event that could lead to a claim. We strongly recommend you arrange for an insurance policy which covers loss of rent and contents and legal expenses. We endeavour to get your Tenant/s to take out a Tenant’s contents insurance policy to provide a minimum cover of £2,500 for accidental damage to the Landlord’s possessions. Our Tenancy Agreement provides for this cover to be maintained throughout the Tenancy.
Cedar Estates is strictly not permitted to arrange or provide you with any advice regarding general insurance products. Cedar Estates is able to recommend an insurance broker to you who will be able to advise you regarding insurance.
You will be liable for tax on rental income arising in the UK. You must inform the Inland Revenue that you are letting the Premises – (Taxes Management Act 1970). There are a number of allowances that you can claim against this rental income. You should seek advice on these allowances from your accountant or from the Inland Revenue website which can be accessed on www.hmrc.gov.uk inserting Non Resident Landlords’ Scheme in the Quick Search. You must also keep all your invoices for six years for tax purposes. You should be aware that we forward a form to the Inland Revenue annually detailing all Landlords whose property we have let together with the income from the Premises regardless of the country of residence of that Landlord. The Inland Revenue has special rules regarding the collection of tax on rental income if you are a Landlord who is resident overseas, or you subsequently move abroad. If you fall into this category it is your responsibility to obtain a tax approval number from the Inland Revenue. The relevant form and guidance notes can be downloaded from the above website. Until that approval number is given to us by the Inland Revenue we are legally obliged to deduct tax from your rental income at the prevailing rate which is currently 20%. This money is forwarded to the Inland Revenue on a quarterly basis. If you are not accepted into the Non Resident Landlord Scheme and we deduct tax from your lettings income we shall make an administration charge of £60.00 including VAT per quarter for preparing the quarterly return, your certificate of tax deducted and forwarding monies to the Inland Revenue. If the Tenant pays you direct and he has not received approval from the Inland Revenue to pay the rent gross, he must deduct tax and forward that to the Inland Revenue on your behalf. No person is exempt from this scheme. Cedar Estates can prepare an annual summary of income and expenditure for Landlords if requested in writing. This summary will incur our administration charge of £30 including VAT.
J. Furniture & Furnishings (Fire Safety) Regulations 1988 AND The Furniture & Furnishings (Fire Safety) (Amendment) Regulations 1993
It is a criminal offence, punishable by a fine of up to £5,000 and/or a prison term, to let Premises with furniture or soft furnishings which cannot be proven to comply with the above fire safety regulations. By signing this Agreement you give us authority to remove any item that we believe does not have a fire label attached to it and agree to pay any costs that we may incur in connection with this. The Regulations apply to the following which must be match resistant, cigarette resistant and carry a permanent label: all upholstered furniture; three piece suites; beds and divans including the upholstered bases; padded headboards; sofa beds; furniture with loose or fitted covers; children’s furniture; cots and other items used by a baby or small child; cushions; high-chairs; mattresses of any size; pillows; garden furniture which may be used indoors.
K. Electrical Equipment (Safety) Regulations 1994
If you let property you must ensure that the electrical system and all appliances supplied are safe. Failure to comply with the regulations is a criminal offence and may result in: a fine of £5,000 per item not complying; 6 months’ imprisonment; possible manslaughter charges in the event of death, or the Tenant may also sue you for civil damages. Your property insurance may be invalidated. All electrical appliances should be checked at regular intervals for defects (eg. frayed wiring, badly fitted plugs, etc.). Any unsafe items should be removed from the Premises prior to offering it for rent. There is no statutory obligation on landlords or agents to have professional checks carried out on the electrical system or appliances. However, under the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets etc. (Safety) Regulations 1994, both of which come under the Consumer Protection Act 1987, there is a statutory obligation to ensure that all electrical equipment is safe, which includes providing written instructions for use of each appliance. We would strongly recommend that any Landlord, regardless of whether they see themselves as running a business or not, should make absolutely sure they are complying with these regulations to ensure that all electrical equipment supplied is safe. In order to do this we recommend:
- Annual Portable Appliance Test (PAT) and electrical visual safety inspection by a qualified electrician.
- 5 yearly inspections (periodic) by a qualified electrician to ensure safety and that the electrical system complies with current electrical regulations.
- Records of these safety checks conducted at the property should be retained and provided for inspection if required.
- Keep supplied appliances to a minimum.
- Make sure appliances supplied are complete and in working order – keep purchase receipts.
- Pay particular attention to second hand equipment – always have these items checked.
- Ensure that operating instructions and safety warning notices are supplied with the appliances.
- Ensure that flexes are in good order and properly attached to appliances and plugs.
- Ensure that earth tags are in place.
- Ensure that plugs are of an approved type with sleeved live and neutral pins.
- Ensure that plugs and sockets conform to BS1363 or BS1363/A for heavy duty uses.
- Ensure that all fuses are of the correct type and rating.
- Make sure that Tenant knows the location of and has access to the main consumer unit, fuses and isolator switch.
Full Management and Rent Collection Services only – if you are unable to supply us with documentation proving that the electrical system and all appliances supplied are safe, when you return this Agreement you authorise us to instruct a qualified electrician to arrange a PAT and periodic test and agree to the contractor’s reasonable costs in respect of this. The PAT will need to be annually renewed; the periodic test at 5 yearly intervals. Both of these will be automatically carried out by us on your behalf without further notice unless we have received the relevant updated certification from you no less than 10 days in advance of the renewal date/s and we have acknowledged receipt of such from you in writing.
L. Part P Building Regulations (16th Edition) of the Electrical Safety Standards (January 2005)
PART P of the Building Regulations is designed to save lives by putting the onus on anyone doing certain types of electrical work or having certain electrical work done in domestic premises to ensure that new or remedial electrical works are certificated safe by a prescribed competent person. To comply with this Regulation you must have a Periodic Electrical Inspection (every 5 years) by a prescribed competent person who can be either a firm or an individual who is a qualified electrical engineer. We will not accept instructions to manage or collect rent on any property unless these Regulations are fully adhered to.
Smoke alarms are advised to be fitted to all let properties and should be regularly checked to ensure that they are in full working order. All alarms which are battery operated must be checked prior to a Tenancy commencing to ensure the alarm is in working order. If you would like a quote for the supply and fitting of these please contact us.
M. Gas Safety (Installations and Use) Regulations 1988
It is a criminal offence to let Premises with gas appliances, installations and pipework that have not been checked by a Gas Safe Registered Engineer. You will need to provide us with a copy of a Gas Safety Certificate (GSC) carried out no more than 12 months previously. If this GSC is not sent to us when you return this Agreement you give us authority to arrange for a gas safety check and agree to the contractor’s reasonable costs in respect of this. The GSC will need to be annually renewed and this will be automatically carried out by us on your behalf without further notice unless we have received the relevant updated certification from you no less than 10 days in advance of the renewal date/s and we have acknowledged receipt of such from you in writing. We need to give your Tenant documentary proof of your compliance with these Regulations at the commencement of the Tenancy and within 28 days of the GSC being renewed. If you use your own contractor we will need proof of their Gas Safe registration. No Tenancy can commence until we are in receipt of a valid GSC. If we do not manage or collect rent on the property it is the responsibility of the Landlord to ensure that future checks are carried out.
N. Energy Performance Certificate “EPC”
An EPC is required by law when a property is built, sold or put up for rent. We can arrange an EPC on your behalf, the current cost being £90 including VAT.
If for whatever reason we are not in possession of an EPC within 5 days from the commencement of marketing the property, you hereby authorise us to proceed accordingly on your behalf to arrange this at the above cost.
O. Water Meters
If a Tenant asks to install a water meter the Landlord cannot refuse as the Tenant has a statutory right to do so.
P. Rent Arrears/Breaches of Covenant
It is your responsibility to take all necessary steps to ensure that actions are taken to protect your interests, including instructing solicitors and commencing legal proceedings, to preserve your rights and recover arrears of rent and to defend all actions or other legal proceedings and arbitration that may be brought against you in connection with the Premises. All costs and disbursements incurred including legal costs and disbursements will be payable by you.
Q. Reimbursement of Agent
You will keep us reimbursed in respect of any claim, damage or liability, whether criminal or civil, suffered from and during the time that we are or were acting on your behalf unless it is due to our negligence or breach of contract.
Full Management and Rent Collection Services only – for the avoidance of any doubt we reserve the right to have work carried out on your behalf and to charge you for that work to ensure that you fulfil your contractual and statutory obligations as Landlord.
It is not part of our normal function to forward the Landlord's mail, therefore no responsibility can be taken for mail sent to you at the Premises. We recommend that you arrange for it to be redirected by the Post Office.
We will collect the Deposit together with the initial rental payment from the Tenant at the commencement of the Tenancy and, regardless of the service used by the Landlord, hold the Deposit in a stakeholder capacity. Any interest accrued will be used to cover any bank and administration costs incurred by ourselves. As stakeholder we will be unable to release the Deposit or any part of it to the Landlord or Tenant without the other party’s written consent (email is sufficient). The Deposit or any balance payable will be paid to the Tenant or Landlord as appropriate at the end of the Tenancy. After the Tenancy ends you are entitled, with the written consent of the Tenant, to ask us to deduct from the Deposit any of the following:
- any damage to the Premises and fixtures and fittings caused by the Tenant or resulting from any breach of the terms of the Tenancy Agreement by the Tenant;
- any damage caused or cleaning required as a result of any pet occupying the Premises whether or not the Landlord consented to its presence;
- any sum repayable to the Landlord to the Local Authority where housing benefit has been paid direct to the Landlord by the Local Authority;
- any instalment of the rent which is due but remains unpaid at the end of the Tenancy;
- any other breach by the Tenant of the terms of the Tenancy Agreement;
- any unpaid account or charge for water, electricity or gas or other fuels used by the Tenant in the Premises;
- any unpaid telephone charges.
You will need to specify the amounts deducted and the reasons for any deductions made. Provided the two parties agree to the deductions to be made we will send to you the amount agreed between the parties for damage, cleaning, unpaid bills or unpaid rent and pay the balance, if any, to the Tenant. If the amount of compensation you seek exceeds the amount held as the Deposit, you may require the Tenant to pay that additional sum within 14 days of the Tenant receiving that demand in writing.
To comply with Tenancy Deposit Protection legislation the Agent is a member of the Tenancy Deposit Scheme which is administered by:
The Dispute Service Ltd
PO Box 1255
Herts HP1 9GN
Phone: 0845 226 7837
Fax: 01442 253193
At the end of the Tenancy covered by the Tenancy Deposit Scheme
If there is no dispute we will keep any amounts agreed as deductions where expenditure has been incurred on behalf of the Landlord, or repay the whole or the balance of the Deposit according to the conditions of the Tenancy Agreement with the Landlord and the Tenant. Payment of the Deposit will be made within 10 working days of written consent from both parties. If after 10 working days following notification of a dispute to the Agent and reasonable attempts have been made in that time to resolve any differences of opinion, there remains an unresolved dispute between the Landlord and the Tenant over the allocation of the Deposit it will (subject to the clause below) be submitted to the Independent Case Examiner (the “ICE”) for adjudication. All parties agree to co-operate with any adjudication. When the amount in dispute is over £5,000 the Landlord and the Tenant will agree by signing the Tenancy Agreement to submit the dispute to formal arbitration through the engagement of an arbitrator appointed by the ICE although, with the written consent of both parties, the ICE may at his/her discretion accept the dispute for adjudication. The appointment of an arbitrator will incur an administration fee, to be fixed by the Board of The Dispute Service Ltd from time to time, shared equally between the Landlord and the Tenant. The liability for any subsequent costs will be dependent upon the award made by the arbitrator.
The statutory rights of either you or the Tenant to take legal action against the other party remain unaffected. It is not compulsory for the parties to refer the dispute to the ICE for adjudication. The parties may, if either party chooses to do so, seek the decision of the Court. However, this process may take longer and may incur further costs. Judges may, because it is a condition of the Tenancy Agreement signed by both parties, refer the dispute back to the ICE for adjudication. If the parties do agree that the dispute should be resolved by the ICE, they must accept the decision of the ICE as final and binding. If there is a dispute we must remit to The Dispute Service Ltd the full Deposit, less any amounts already agreed by the parties and paid over to them. This must be done within 10 working days of being told that a dispute has been registered whether or not you or we want to contest it. Failure to do so will not delay the adjudication but The Dispute Service Ltd will take appropriate action to recover the Deposit and discipline us. We must co-operate with the ICE in the adjudication of the dispute and follow any recommendations concerning the method of the resolution of the dispute.
By signing this Agreement you agree to abide by the regulations of the TDS of which we are a member. We will charge a fee of £36.00 including VAT for that service. If we do not fully manage your Premises we will charge an administration fee of £36 including VAT to cover costs for holding the Deposit and passing it to any relevant dispute service at the end of the Tenancy if you, the Landlord, and the Tenant do not agree deductions. The Deposit will be released when we receive written confirmation from both parties. Unless we manage the Premises we will not negotiate on your behalf unless requested by you in writing together with your cheque for our fees in the sum of £90.00 to resolve any dispute. At the end of the Tenancy both the Landlord and the Tenant must agree deductions from the Deposit. If there is a dispute between the parties then the matter must be resolved by either the County Court or the Alternative Dispute Service (“ADR”) of which we are a member. We will retain the Deposit if the matter is referred to the County Court until we receive an Order from the Court when we will return the sums to the relevant parties as specified in the Order. If you and/or the Tenant choose ADR we will pass the Deposit or the sum in dispute to the service for adjudication. If we have to prepare documentation for the TDS in the form of photocopies or other relevant publishing material, we will charge you a fee of £60.00 including VAT for this service, regardless of who might have instigated the ADR. If we have to attend Court on your behalf as a witness we will charge an hourly fee of £90.00 including VAT per hour.
If the Landlord warrants that all the information he has provided to the Agent is correct to the best of his knowledge and belief, in the event that the Landlord provides incorrect information to the Agent which causes the Agent to suffer loss or causes legal proceedings to be taken, the Landlord agrees to reimburse and compensate the Agent for all losses suffered.
T. Housing Act 2004
The regulations in the above Act concerning Houses in Multiple Occupation ("HMOs") became law on 6 April 2006 and were enforceable from July 2006. There is a general wide definition of the regulations which states that the following are HMOs:
- Student accommodation during term time.
- Properties inhabited by 3 or more people who are not a household and share kitchen and bathroom facilities. A household is defined as parents, grandparents, children, aunts, uncles and cousins.
- A building converted into flats pre-June 1992 which does not comply with the Building Regulations 1991, has not been subsequently updated to the relevant fire safety standard and where a third or more of the properties are rented on short term tenancies.
The Landlord may not have to carry out any action to ensure compliance. The above properties, like all private dwellings, must comply with the Housing Health and Safety Rating System ("HHSRS") which is the new statistical means of measuring hazards and risk of injury at a property. This system applies to all properties but those falling into the above category are subject to inspection by the environmental health officer. The responsibility for ensuring premises comply is that of the Landlord. If we accept an instruction to let premises and subsequently an Order is served to comply with the HHSRS if we incur any costs for compliance due to an Order being served upon us you the Landlord agree to reimburse us within 14 days of written demand or agreeing by signing this document that the costs may be deducted from the rent or other money received.
Under the Housing Act 2004 landlords of certain properties where individuals are living as more than one household will need to be licensed by their Local Authority. If we believe that your property falls into this category we will inform you of this fact and of the alterations that we have been informed by the Local Authority may be required to allow you to gain a licence for your Premises. If your Premises potentially require a licence you will either need to obtain a licence from the relevant Local Authority or we will only be able to let your Premises to a single family group.
The Premises will require a licence if it falls into the following definition. If the Premises are 3 storeys or more and has five or more occupiers who do not form one household and share kitchen or bathroom facilities it is subject to mandatory licensing. It is the responsibility of you the Landlord to apply and pay for the licence. We will only offer Premises for let when we are in receipt of a copy of the mandatory licence or a certificate stating that the Landlord has applied for the licence. If you refuse to supply us with a copy of your licence or refuse to obtain one we will not accept any further instruction from you and will take no further part in the letting and management of your Premises. If we are forced to dis instruct ourselves once a Tenancy has commenced you will remain liable for our full fees for the initial term of the Tenancy. We will inform the Tenant and the relevant Local Authority of our reasons for dis instructing ourselves in writing.
Local Authorities can enforce discretionary licensing. We will advise you of any regulations of which we have been made aware but it is the responsibility of the Landlord to check whether the Premises are subject to discretionary licensing and if so to apply and pay for the licence. We will only offer the Premises for let when we are in receipt of the licence or the certificate proving that the Landlord has applied for one.
U. Interest on Clients’ monies
Any interest accrued on clients' money which we hold will be retained by ourselves to cover bank and administration charges, etc.
V. Withdrawal from agreed offer
If a formal offer has been made by an applicant when we receive your notification it may not be possible to withdraw the offer if it has been accepted. If an applicant agrees to accommodate your request you should expect to meet reasonable costs and expenses incurred by him or her. If you instruct us to proceed with the proposed Tenancy and subsequently withdraw such instructions you agree to meet the costs of:
a) the Tenant’s referencing costs up to the sum of £199 including VAT for each Tenant;
b) a contribution towards our advertising and/or administration costs of £300.00 including VAT;
c) any costs entered into for the production of an Inventory, maintenance and required gas and electric inspections.
Should a Tenant withdraw after making an agreed offer (but prior to the Tenancy Agreement being signed and exchanged), the Landlord will not be entitled to any compensation from Cedar Estates or the Tenant.
W. Acts of third parties
We will not be responsible for any loss or damage that you suffer through the act, default or negligence of any third party which may arise otherwise than through the negligence, omission or failure on the part of Cedar Estates.
X. Data Protection Act
In order to comply with the Data Protection Act to prevent any unauthorised access to or use of personal data, we have the responsibility to keep information confidential and will only use it if fees are not paid and we wish to refer the matter to a debt collector or solicitor; or if we are specifically required do so by law; or to pass it to a government agency by law; when instructing solicitors; to change account details for utility suppliers and the council tax into or out of your name; when a contractor’s invoice has not been settled by you.
Y. SERVICE OF NOTICES
The provisions for the service of Notices are that if either party deliver by hand any Notices or documents which are necessary under the Agreement, or any Act of Parliament, to the other party by 5pm at the last known address of the other party, the documents or Notices will be deemed delivered on the next working day which excludes Saturdays, Sundays and Bank Holidays; or if any documents or Notices are sent by registered or recorded delivery post the documents will be deemed delivered upon proof of delivery being obtained; or if the documents or Notices are sent by ordinary first class post addressed to the other party at the last known address of the other party the documents or Notices will be deemed delivered two working days later which excludes Saturdays, Sundays and Bank Holidays. The address for service for the Landlord will be the contact address specified in this Agreement and the address for service for Cedar Estates will be 251 West End Lane, London, NW6 1XN. The Landlord also agrees to accept a Notice to terminate the Tenancy, by the Tenant, in the form of a letter or email.
We charge £30 including VAT per notice for this service.
In this Agreement the following Definitions apply:
- Use of the singular includes the plural.
- Use of the masculine includes the feminine.
- “Agent”, “we” or “us” means Cedar Lettings Limited (Registration Number 3492097) trading as Cedar Estates, 251 West End Lane, London, NW6 1XN.
- “Jointly and severally liable” means that each person will be responsible for complying with the obligations of and paying all charges and costs under this Agreement, both individually and together.
- “Landlord”, “you” or “your” means anyone owning an interest in the Premises, whether freehold or leasehold, entitling them to possession of it upon the termination or expiry of the Tenancy and anyone who later owns the Premises.
- “Tenant” or “tenant” means anyone entitled to possession of the Premises under a Tenancy Agreement.
- “Premises” means any part or parts of the building, boundaries, fences, garden and outbuildings belonging to the Landlord. When the Premises are part of a larger building the Premises include the use of common access ways and facilities.
- “Inventory” or “Inventory and Schedule of Condition” means the document drawn up prior to the commencement of the Tenancy by the Landlord or the Agent, which includes the fixtures and fittings in the Premises.
- “Term” or “Tenancy” means the fixed Term of the Tenancy Agreement and any extension or continuation of the Tenancy whether fixed Term or Periodic arising after the expiry of the original Term.
- “Superior Landlord” means the person, company or organisation to whom ownership of the Premises reverts at the end of the lease.
- “Deposit” means the money held by the Agent in a stakeholder capacity during the Tenancy in case the Tenant fails to comply with the terms of the Tenancy Agreement.
- “Stakeholder” means that deductions can only be made by the Agent from the Deposit at the end of the Tenancy with the written consent of both parties.
- “Tenancy Agreement” means the contract drawn up between the Landlord and the Tenant specifying the obligations of the two parties.
- “TDS” means The Dispute Service whose details are shown in the Tenancy Agreement.
- “ICE” means the Independent Case Examiner of The Dispute Service Limited.
- “Agreement” means this Terms of Business signed between the Agent and the Landlord.
PROPER LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of England and Wales.
OMBUDSMAN FOR ESTATE AGENTS
Cedar Estates is a member of the OEA (Ombudsman for Estate Agents) and follows the OEA Code of Practice for Letting Agents. The client agrees that Cedar Estates may give information about the letting and/or management of the client’s property to the Ombudsman if the client has registered a complaint and they ask for that information.
INSTRUCTION OF AGENT
By signing and returning these Terms and Conditions you irrevocably instruct us to act on your behalf as your Agent with your full authority to pay invoices on your behalf if we manage the Premises, make deductions from the rent prior to submitting the balance to you and to sign and execute the Tenancy Agreement on your behalf.
The Landlord shall be responsible for providing 3 full sets of entrance keys at least one week prior to the start of the Tenancy. If keys are not provided there will be an administration charge of £5.40 including VAT for duplicates to be cut. (If we are letting only, 2 sets of keys is sufficient.)
TELEPHONE CALLS TO AND FROM CEDAR ESTATES OFFICE
Please note that that calls may be recorded for training and security purposes.
Cedar Estates are members of The Property Ombudsman (TPO) redress scheme demonstrates commitment to Professional Standards. Please click HERE to see the scheme's website.